Last Updated: March 2026
At BocceCourtPro.com, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return policy below.
1. Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the following conditions must be met:
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The product must be unused, uninstalled, and in its original condition.
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The product must be returned in its original packaging.
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The return request must be submitted within 7 days of delivery confirmation.
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Proof of purchase or order number is required.
Items returned without prior approval may not be accepted.
2. Non-Returnable Items
Certain products cannot be returned due to the nature of the materials or customization. These include:
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Special order or custom products
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Bulk materials that have already been delivered or installed
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Products that have been opened, used, installed, or altered
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Clearance or final sale items
Natural materials such as stone, gravel, decomposed granite, oyster shell, and similar products may vary in color, size, and texture. These variations are natural and are not considered defects.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
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Your order number
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A description of the issue
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Photos of the damaged or incorrect item
After review, we may offer one of the following solutions:
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Replacement product
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Store credit
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Refund for the affected item
Do not install damaged or incorrect materials before contacting us.
4. Return Process
To request a return, please contact our customer support team.
Customer Support Email:
chris@earthstonerock.com
Please include the following information:
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Order number
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Product name
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Reason for return
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Photos if applicable
Once your request is approved, we will provide instructions for returning the product.
5. Return Shipping Costs
Unless the return is due to an error on our part (such as incorrect or defective products):
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Customers are responsible for all return shipping costs.
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Shipping charges from the original order are non-refundable.
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Returned items should be shipped using a trackable shipping method.
6. Restocking Fees
Approved returns may be subject to a restocking fee depending on the type and quantity of materials returned.
The exact amount will be confirmed during the return approval process.
7. Refund Processing
Once the returned product is received and inspected:
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Refunds will be issued to the original payment method.
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Processing typically takes 5–10 business days after inspection.
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Any applicable shipping or restocking fees may be deducted from the refund.
8. Order Cancellations
Orders may be canceled before shipment. Once an order has shipped or materials have been dispatched for delivery, cancellation may not be possible.
9. Contact Us
If you have any questions about this Return Policy, please contact us:
Customer Support:
chris@earthstonerock.com
